Privacy and Cookies Policy

This is the Privacy & Cookies Policy (the ‘Policy’) of Fabacus Services Limited, company number 10123148 of First Floor, 12 Soho Square, London, England, W1D 3QF (hereafter ‘Fabacus’, ‘we’ or ‘us’). This Policy describes the ways in which Fabacus collects and uses information about you when you use its website at (the “Website”). Please be aware that our platform is subject to separate terms of use.

Last updated: [20-04-2023]

Fabacus may amend this Policy from time to time. We will post any changes we may make on this page and, where appropriate, notify you via e-mail. When amendments are made, we will update the “last updated” date at the top of this Policy. You should visit this Policy each time you visit the Website to review the current terms which you must abide by.

Fabacus is the provider of the product and data management software platform known as Xelacore, we are the party responsible making decisions about how your personal information is used (the data controller) in connection with use of our Website

Information you give us

  • Contact details:when you get in touch with us, you provide us with your name, e-mail address, phone number, company name and country of residence.
  • Customer service:when you get in touch with us, we collect the information you give us during the interaction, including the message and subject of the message that you submit to Fabacus.

Information collected when you use our services

  • Device information:We collect information from and about the device(s) you use our Website, including:
    • hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);
    • information on your wireless and mobile network connection, like your service provider and signal strength; and
    • information on device sensors such as accelerometers, gyroscopes and compasses.
  • Usage Information: We collect information about your activity on our Website, for instance how you use them (e.g., date and time you entered the Website, features you’ve been using, searches, clicks and pages which have been shown to you).
  • Xelacore: We collect information about users of our platform when they use the platform, such use is subject to separate terms of use.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others. For instance where Fabacus advertisements are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).

Please see Cookies below for more information on why we use cookie derived information and how you can better control this use, through your browser settings and other tools.

To provide the Website

This includes making the Website available to you, customer support and communicating with you.

To improve our Website

This includes:

  • conducting research and analysis of users’ behaviour to improve our Website and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behaviour); and
  • developingnew features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

To prevent, detect and fight fraud or other illegal or unauthorised activities

We perform personal information analysis to better understand and design countermeasures against these activities and retain personal information related to fraudulent activities to prevent against recurrences.

To ensure legal compliance

To comply with legal requirements, assist law enforcement and enforce or exercise our rights.

Fabacus relies on the following grounds to process your personal information:

  • To provide our Website:we process your personal information in order to make the Website available to you. For example, in order to be able to respond to the contact request submitted by you.
  • Legitimate interests: We may use your personal information where we have legitimate interests to do so. For example, we analyse users’ behaviour on our Website to improve our offerings, for administrative, fraud detection and other legal purposes.
  • Legal obligation: In some cases, applicable laws may require us to process certain information about you.
  • Consent: We may ask for your consent to use your personal information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Policy.

With our service providers and partners

We use third parties to help us operate and improve our Website. These third parties assist us with various tasks, including personal information and website hosting and maintenance, analytics, customer care, marketing, and security operations.

We may also provide aggregated (anonymised) information to third parties.

A list of these third parties is available on request.

In corporate transactions

We may transfer your personal information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

When required by law

We may disclose your personal information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

With your consent or at your request

We may ask for your consent to share your personal information with third parties. In any such case, we will make it clear why we want to share the information.

Anonymised data

We may use and share anonymised data (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural personal information, geolocation in de-identified form), as well as personal information in an aggregated, hashed, non-human readable form, under any of the above circumstances.

We may combine this information with additional anonymised data or personal information in hashed, non-human readable form collected from other sources.

Fabacus is not responsible for the privacy policies and practices of other sites, including any retailer’s, even if you access them via the Website. You should check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you link to the Website from a third party site or via a social network, Fabacus is not responsible for the privacy policies and practices of the owners or operators of that third party site and recommends that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

When we send your personal information outside of your country we have in place adequate safeguards to do so. This includes EU standard contract clauses approved by the European Commission or other suitable safeguard to permit personal information transfers from the European Economic Area (“EEA”) to other countries.

Fabacus has implemented, and will maintain current, reasonable physical, technical, and organizational security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Unfortunately, the transmission of information via the internet is not completely secure. Although we have security measures in place to protect your personal information, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

Your personal information will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this Policy or as otherwise required by applicable law.

This section of the Policy explains what cookies are, what types of cookies are placed on your device when you visit the Website and how Fabacus use them.

What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e. when it expires) and a randomly generated unique number or other identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Website.

Who can drop cookies?

We use third-party cookies provided by WordPress and Google. The WordPress cookies are used to enable the login feature to the Xelacore platform, and to recognise you when you use our contact forms, or leave comments on our Website. We use Google Analytics cookies to collect information about your use of the Website in order to report Website trends (please see the relevant section of the How can you control Cookies? section below for more information). We also use third-party cookies to enable you to view videos from YouTube and share content with others across social media platforms.

How long does a cookie stay on my device?

There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our Website during one single browser session and to help you to use our Website more efficiently. Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used for analytical purposes; our _gid cookies last 24 hours and our _ga cookies last 2 years.

Does Fabacus use other tracking technologies?

Other technologies (which Fabacus also calls cookies) such as web beacons (also called pixel tags or clear gifs), tracking URLs or software development kits (SDKs) can also be used. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website or opened an e-mail that Fabacus has sent them. Tracking URLs are custom generated links that help us understand where the traffic to our webpages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

What does Fabacus use cookies (and other tracking technologies) for?

Like most providers of online services, Fabacus uses cookies to provide, secure and improve our Website, including by remembering your preferences and recognizing you when you visit our Website. To accomplish these purposes, Fabacus also may link information from cookies with other personal information Fabacus holds about you.

Fabacus uses cookies and similar technologies in some or all of the following ways when you use the Website:

Cookie type

What does it do?

Essential website cookies wordpress_[hash] – authentication details storage wordpress_logged_in_[hash] – login recognition wp-settings-{time}-[UID] view customisation

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as logging in to the Xelacore platform (which is governed by separate terms of use) and to recognise you when using our contact forms.

Analytics cookies _ga tracks how users use our Website _gid groups user behaviour

These cookies help us understand how our Website is being used, how effective marketing campaigns are, and help us customize and improve our Website for you.

Social networking cookies

These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. We also embed YouTube videos on our Website which are enabled by cookies.

How can you control cookies?

  • Browser and device controls.Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu. You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.
  • Social Cookies.To allow you to share content on social media, some features of this Website use social media plug-ins. Depending on your social media account settings, Fabacus automatically receive information from the social media platform when you use the corresponding button on our website. To learn more about social media cookies, Fabacus suggests you refer to your social media platform’s Cookie Notice and Privacy Notice.
  • Adobe Flash Player™ Flash cookies. Adobe Flash Player™ is an application for viewing and interacting with dynamic content using the Flash platform. Flash use a technology akin to cookies to memorize parameters, preferences and uses of this content. However, Adobe Flash Player manages this information and your choices via an interface separate from that supplied by your browser. If your terminal is likely to display content developed using the Flash platform, Fabacus suggests you access your Flash cookie management tools directly via
  • Google Analytics. We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the Website in order to report Website trends. You can opt out of Google Analytics by visiting or by downloading the Google Analytics opt-out browser add-on at

What happens if I disable all cookies?

The changes you make to your cookie preferences may make browsing our Website a less satisfying experience. In some cases, you may even find yourself unable to use all or part of our Website.

More information

To find out more about how cookies work, how to manage and delete them and to see which ones have been set please visit or

You can exercise your rights at any time by contacting us using the details set out below

In certain circumstances, if you are a UK or EEA resident, you may exercise the rights available to you under applicable data protection laws as follows:

  • If you wish to access, correct, update or request deletionof your personal information.
  • You can objectto processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consentat any time. This may mean your access to certain services is restricted or denied as a result. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authorityabout our collection and use of your personal information. For more information, please contact your local data protection authority (in the UK this is the ICO).

We respond to all requests we receive from users in accordance with applicable data protection laws. We may ask you to provide proof of identity before we can answer the above requests. In some cases, we may reject requests for certain reasons (for example, if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user).

If at any time you would like to contact Fabacus about your views on this Policy or any enquiry relating to your personal information, you can do so by sending an e-mail to us at or write to us at Data Protection Query, Fabacus Services Limited, First Floor, 12 Soho Square, London, England, W1D 3QF.